33
Old Fern Valley Road
Louisville,
Kentucky
40219
(502) 443-9545
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4 weeks ago
Our 15 year old Trane unit quit recently during this hot weather. Since Birkhead has done our regular maintenance for about ten years we called and they responded quickly. Mike was able to assess our problems quickly - Freon leaking, compressor issue. While fixable, we were ready to replace due t... Read More
Our 15 year old Trane unit quit recently during this hot weather. Since Birkhead has done our regular maintenance for about ten years we called and they responded quickly. Mike was able to assess our problems quickly - Freon leaking, compressor issue. While fixable, we were ready to replace due to age. No pressure from them to replace over repair. I had already researched what was the best Trane units (HAVC) for us. Greg provided us with information on the units I requested and worked quickly to find the Furnace and AC units. One was in town and one was in Nashville. Greg was able to get the units quickly and scheduled the installation within three days. Installation crew arrived on time and finished the install of both units within four hours. Ryan and crew did the technology hookup which took another hour. I can control from my phone or iPad now - WOW! Best part was the price! I had researched online for the installed price range of the units I wanted. Birkhead provided the installation on the very LOW END. Very professional staff and great price on my installation of both units! Read Less
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7 months ago
Highly exceeded my expectations. The technicians showed up on time, answered all my questions. They had the old units out of the way and new units installed in a matter of hours. Probably one the most professional and courteous group of technicians i have ever dealt with. When they were done they... Read More
Highly exceeded my expectations. The technicians showed up on time, answered all my questions. They had the old units out of the way and new units installed in a matter of hours. Probably one the most professional and courteous group of technicians i have ever dealt with. When they were done they cleaned everything up and even let the dog help. Will use them from now on if i ever have an issue in the future and will recommend to all my friends. Read Less
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a year ago
Birkhead installed my Trane energy-efficient HVAC system in 2003. It has worked great with only very minor issues for 18 years now. But, bad news, heat exchanger failed. Apparently heat exchangers are the heart of a furnace and cost well over $1000, part alone. Good news: Trane 20-year warranty mean... Read More
Birkhead installed my Trane energy-efficient HVAC system in 2003. It has worked great with only very minor issues for 18 years now. But, bad news, heat exchanger failed. Apparently heat exchangers are the heart of a furnace and cost well over $1000, part alone. Good news: Trane 20-year warranty meant the exchanger was free to me and I would not even have guessed it was under warranty after so long. The service tech, Larry, was truly exceptional. He was timely, polite, helpful, and completed the work in short order when he returned just two days after his initial diagnosis with the part. He even showed me where the original part had failed which he described as just normal use and age issue. Let me tell you, Larry basically had to take the furnace completely apart to replace this large key central component. Being retired, I was a 'sidewalk supervisor' at a respectful distance and was just incredibly impressed with this man's encyclopedic knowledge of my system. And wrestling that heat exchanger out of the tight fit in the furnace was a Herculean task! The price was reasonable too, labor only for the afternoon. Also, Larry turned out to be a 23-year veteran employee of Birkhead, which certainly speaks well for the company. And, for the record, I am not related in any way to this company. Many thanks to Trane and Birkhead. Read Less
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2 years ago
I had 3 different companies come out and nobody could figure out what was wrong with my system, they just kept trying to sell me a new unit. I called Birkhead and they came out and checked it out. Brian was able to get it figured out and fixed within an hour. Sam was also extremely helpful over the ... Read More
I had 3 different companies come out and nobody could figure out what was wrong with my system, they just kept trying to sell me a new unit. I called Birkhead and they came out and checked it out. Brian was able to get it figured out and fixed within an hour. Sam was also extremely helpful over the phone. I highly recommend this company! They are nice, professional, and know what they are doing. Read Less
33
Old Fern Valley RoadLouisville, Kentucky 40219
(502) 443-9545
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4 weeks agoOur 15 year old Trane unit quit recently during this hot weather. Since Birkhead has done our regular maintenance for about ten years we called and they responded quickly. Mike was able to assess our problems quickly - Freon leaking, compressor issue. While fixable, we were ready to replace due t... Read MoreOur 15 year old Trane unit quit recently during this hot weather. Since Birkhead has done our regular maintenance for about ten years we called and they responded quickly. Mike was able to assess our problems quickly - Freon leaking, compressor issue. While fixable, we were ready to replace due to age. No pressure from them to replace over repair. I had already researched what was the best Trane units (HAVC) for us. Greg provided us with information on the units I requested and worked quickly to find the Furnace and AC units. One was in town and one was in Nashville. Greg was able to get the units quickly and scheduled the installation within three days. Installation crew arrived on time and finished the install of both units within four hours. Ryan and crew did the technology hookup which took another hour. I can control from my phone or iPad now - WOW! Best part was the price! I had researched online for the installed price range of the units I wanted. Birkhead provided the installation on the very LOW END. Very professional staff and great price on my installation of both units! Read Less
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7 months agoHighly exceeded my expectations. The technicians showed up on time, answered all my questions. They had the old units out of the way and new units installed in a matter of hours. Probably one the most professional and courteous group of technicians i have ever dealt with. When they were done they... Read MoreHighly exceeded my expectations. The technicians showed up on time, answered all my questions. They had the old units out of the way and new units installed in a matter of hours. Probably one the most professional and courteous group of technicians i have ever dealt with. When they were done they cleaned everything up and even let the dog help. Will use them from now on if i ever have an issue in the future and will recommend to all my friends. Read Less
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a year agoBirkhead installed my Trane energy-efficient HVAC system in 2003. It has worked great with only very minor issues for 18 years now. But, bad news, heat exchanger failed. Apparently heat exchangers are the heart of a furnace and cost well over $1000, part alone. Good news: Trane 20-year warranty mean... Read MoreBirkhead installed my Trane energy-efficient HVAC system in 2003. It has worked great with only very minor issues for 18 years now. But, bad news, heat exchanger failed. Apparently heat exchangers are the heart of a furnace and cost well over $1000, part alone. Good news: Trane 20-year warranty meant the exchanger was free to me and I would not even have guessed it was under warranty after so long. The service tech, Larry, was truly exceptional. He was timely, polite, helpful, and completed the work in short order when he returned just two days after his initial diagnosis with the part. He even showed me where the original part had failed which he described as just normal use and age issue. Let me tell you, Larry basically had to take the furnace completely apart to replace this large key central component. Being retired, I was a 'sidewalk supervisor' at a respectful distance and was just incredibly impressed with this man's encyclopedic knowledge of my system. And wrestling that heat exchanger out of the tight fit in the furnace was a Herculean task! The price was reasonable too, labor only for the afternoon. Also, Larry turned out to be a 23-year veteran employee of Birkhead, which certainly speaks well for the company. And, for the record, I am not related in any way to this company. Many thanks to Trane and Birkhead. Read Less
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2 years agoI had 3 different companies come out and nobody could figure out what was wrong with my system, they just kept trying to sell me a new unit. I called Birkhead and they came out and checked it out. Brian was able to get it figured out and fixed within an hour. Sam was also extremely helpful over the ... Read MoreI had 3 different companies come out and nobody could figure out what was wrong with my system, they just kept trying to sell me a new unit. I called Birkhead and they came out and checked it out. Brian was able to get it figured out and fixed within an hour. Sam was also extremely helpful over the phone. I highly recommend this company! They are nice, professional, and know what they are doing. Read Less